Introduction and Overview

At StreamlineGlow, we believe transparency builds trust. This privacy policy explains how we collect, use, and protect your personal information when you visit our website, engage with our object-oriented programming courses, or interact with our educational services.

We operate under Thailand's Personal Data Protection Act (PDPA) while maintaining international best practices for data protection. Our commitment extends beyond legal compliance—we genuinely care about keeping your information secure and using it responsibly.

Information We Collect

We collect information in several ways, always with clear purpose and your knowledge:

We also automatically collect certain technical information when you browse our website, including your IP address, browser type, pages visited, and time spent on our site. This helps us improve user experience and understand how people find and use our educational content.

We never collect sensitive personal data like medical records, political opinions, or religious beliefs. Our focus remains strictly on educational and business-related information necessary to provide quality programming instruction.

How We Use Your Information

Your information serves specific, legitimate purposes that directly benefit your learning experience:

Course delivery and administration: We use your contact information to send course materials, schedule updates, and important announcements about your object-oriented programming studies. Academic progress tracking helps us tailor instruction to your learning pace.

Communication and support: When you contact us with questions about Java concepts, C++ challenges, or general programming queries, we use your information to provide helpful, personalized responses. We keep records of these interactions to ensure consistent support quality.

Service improvement: Anonymous usage data helps us identify which programming topics students find most challenging, allowing us to enhance curriculum content and teaching methods. We analyze completion rates and engagement patterns to make courses more effective.

Data Sharing and Third Parties

We work with carefully selected partners to deliver quality educational services, but we maintain strict control over how your information is shared:

Essential service providers: Payment processors handle financial transactions securely without storing your card details on our systems. Email service providers help us send course materials and updates, but they cannot access your information for their own purposes.

Educational technology partners: Some programming exercises and coding environments are hosted by third-party educational platforms. We ensure these partners meet our privacy standards and limit data collection to what's necessary for course functionality.

We might share information if required by Thai law or to protect our legitimate business interests, but only to the minimum extent necessary. We'll notify you of any such disclosures when legally permitted.

Your Privacy Rights

Under Thailand's PDPA, you have significant control over your personal information:

To exercise these rights, email us at help@streamlineglow.com with your request and student ID. We'll verify your identity and respond within the timeframes required by law. There's no charge for reasonable requests.

Data Security and Protection

We take data security seriously, implementing multiple layers of protection:

Technical safeguards: Our website uses SSL encryption for all data transmission. Student information is stored on secure servers with regular security updates and monitoring. Access to personal data is restricted to authorized staff members only.

Organizational measures: Our team receives regular privacy training, and we conduct annual security audits. Data handling procedures are documented and regularly reviewed to ensure they meet current best practices.

While we maintain strong security measures, no system is completely immune to threats. We monitor for potential breaches and have response procedures in place. In the unlikely event of a security incident affecting your data, we'll notify you promptly with details about what happened and what steps we're taking.

Data Retention and Deletion

We keep your information only as long as necessary for legitimate educational and business purposes:

Active student records: While you're enrolled in courses, we maintain complete records to support your learning progress and provide ongoing assistance with programming concepts and assignments.

Academic transcripts: Course completion records and certificates are retained indefinitely to verify your educational achievements. This serves your long-term interests when applying for jobs or further education.

Marketing communications: If you've consented to receive updates about new courses or programming resources, we'll keep your contact information until you unsubscribe or request deletion.

International Data Transfers

Some of our educational technology partners and service providers operate outside Thailand. When we transfer your information internationally, we ensure adequate protection through:

Contractual agreements that require our partners to maintain privacy standards equivalent to Thailand's PDPA requirements. We work primarily with providers in jurisdictions recognized for strong data protection laws.

For programming courses that use international coding platforms or development tools, data transfers are limited to what's necessary for course functionality. You'll be informed when specific exercises or projects involve international services.

Cookies and Website Analytics

Our website uses cookies to enhance your browsing experience and help us understand how people use our educational resources:

Essential cookies: These enable basic website functionality like remembering your login status and course progress. They're necessary for the site to work properly and don't require separate consent.

Analytics cookies: We use these to understand which programming topics are most popular and how students navigate through course materials. This information is anonymized and helps us improve content organization.

You can control cookie preferences through your browser settings. Blocking non-essential cookies won't prevent you from accessing course content, though some convenience features might not work optimally.

Updates to This Policy

We review this privacy policy annually and update it when we introduce new services or when privacy laws change. Significant changes will be communicated to current students via email with at least 30 days notice.

Minor clarifications or updates that don't affect how we handle your information will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about your privacy rights.